Contact Details

Times

• Surgery Times
• Out of Hours
• Staff Training Days & Bank Holidays

Telephone

Enquiries/Visits: 0161 357 1610

Emergencies: 0161 357 1610

By-pass Number: 07946802505

NHS 111: Call 111 or visit 111.nhs.uk

Email

Email: gmicb-old.icgmedlock@nhs.net

You can order scripts via the above email.

Online

NHS 111: Call 111 or visit 111.nhs.uk

Contact Us Online (eConsult): medlockmedicalpractice.webgp.com

Patient Access: www.patientaccess.com

NHS App: www.nhs.uk/nhsapp

Find your NHS number here. You do not need to know your NHS number to use NHS services, but it can be useful to have it

Location

The Medlock Medical Practice, Keppel Building, Failsworth Health Centre, Ashton Road West, Failsworth Manchester, M35 0AD

Get directions (opens in Google Maps). You can use this link for directions to the surgery if you are driving, cycling, walking or using public transport.

Disabled access

The surgery is purpose built and easily accessible by wheelchair and we comply with Disability Regulations.

Opening Times

The surgery doors are open Monday to Friday

Staff Training Days & Bank Holidays

Smear Clinics & Child immunisations: Multiple appointments available over the next 6 weeks with the Nurse.

What to do when we are closed

Pharmacy Service

Some pharmacies now offer advice on minor ailments and this will include some late-opening/out-of hours pharmacies.

It is important to bear in mind that not all of the out-of-hours services will have access to your medical records and are therefore at some disadvantage compared to your usual GP. Those that do will only have limited information such as allergies and medication.

NHS 111

NHS 111 is the three-digit telephone service that has being introduced to improve access to NHS urgent care services, including those required out-of-hours. Patients can use this number when they need medical help or advice and it is not urgent enough to call 999. NHS 111 operates 24/7, 365 days per year and is free to use from both landlines and a mobile telephones.

All requests for out-of-hours medical help and advice for patients registered with Medlock Medical Practice should now be made by dialling 111.

How does it work?

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses. They will ask questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E department, an out-of-hours doctor, an urgent care centre or walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.

If NHS 111 advisers think you need an ambulance they will immediately arrange for one to be sent to you.

Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.

GoToDoc will continue to provide out-of-hours services for patients of Oldham GPs and when you ring NHS 111 you may be redirected to their base at Oldham Integrated Care Centre (ICC), situated on New Radcliffe Street, adjacent to the bus station in Oldham town centre. However, under the new arrangements you can no longer ring them directly or turn up to be seen and all out-of-hours services are now accessed via the 111 telephone number. GoToDoc is not an open access service.

Accident and Emergency Departments

Clearly some patients will develop acute illnesses, which could be potentially serious, and under these circumstances it may be wise to arrange transportation to the nearest A&E department (patients that ring for an ambulance and are thought to merit hospital treatment will be taken there anyway).

However patients should appreciate that A&E departments are often very busy and it may involve a long wait to be seen. Attendance with minor complaints will not usually be viewed sympathetically. It is also not the role of A&E departments to arrange investigations of longstanding conditions or to expedite treatment for conditions already under investigation by other hospital departments.

By-pass Number

Would patients please note that the surgery has a by-pass number that they can use in the case of an emergency.

07946802505