If you are unhappy with any of the services we offer at the practice and would like to make a complaint, ask at reception for a copy of the practice complaints procedure or make an appointment to see the Complaints Lead - Dan Wood or, Practice manager - Chloe Ross.
If you wish to compliment us on any aspect of our services, please let us know, as this would motivate us further to improve our standard of care. This can be done in writing, via the email address or on NHS UK.
We welcome any suggestions or discussions about the services provided in the practice. All of your comments are appreciated and we assure you that we constantly monitor the services provided to promote your good health and wellbeing.
Working in a practice is similar to an iceburg - much of the work is behind the scenes and not visible to patients.
The work patients and certain media sees is:
- reception contact
- face to face/telephone gp appointments
- remote GP contact
But the work GPs and their team do includes things such as:
- stock orders
- staff reviews
- processing referrals
- supervising and supporting community teams
- tackling fake medical news
- extended hours
- mandatory training
- and more