The practice takes pride in its services and in its ability to deliver state-of-the-art health care. We believe this enables us to offer a really unique service.
Always people-centred, we endeavour to create a genuinely caring environment both for our patients and for our staff whilst also encouraging patients to take responsibility for their own health.
The practice is always moving forward.
Patients Rights and Responsibilities
You will be treated with respect and as a partner in your care.
Being a partner means you have responsibilities too.
We will:
• Ensure ourpatients have 24-hour access to medical advice.
• Aim for you to have access to a suitably qualified medical professional within 48 working hours of your initial contact during surgery hours, or in an urgent case, the same day. This may be a telephone consultation with a nurse or doctor.
• Work in partnership with you to achieve the best medical care possible.
• Involve you and listen to your opinions and views in all aspects of your medical care.
• The prevention of disease, illness and injury is a primary concern.
The surgery staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle.
• We would respectfully ask that you let us know if you intend to cancel an appointment or are running late. If you are more than 15 minutes late for your appointment you may be asked to re-book.
• Always cancel unwanted or superseded appointments to enable us to offer them to other patients
• Request home visits only when your medical condition prevents you from leaving the house
• Treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist us in providing you with the best service.
• Inform the practice staff of any alterations in your circumstances, such as change of surname, address or telephone number. Please ensure that we have your correct telephone number, even if it's ex-directory.
As patients, you are responsible for your own health and that of any dependents. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavouring to keep you healthy.